Office Policies

For all medication refills, please allow our office 24-48 hours to process your request. Please plan accordingly to request your refills at least 7 days prior to running out of your medication to prevent missed doses. 

You will be informed of your test results by phone or through our patient portal, please sign up for this in the office.

Co-pays and any remaining balance are due at time of service. Payment plans are available upon request. 

It is the responsibility of the patient/guardian to provide up to date insurance and contact information so that any balances may be processed and paid correctly.

For life-threatening situations, you should call 911 or proceed directly to the nearest emergency room. For urgent needs that cannot wait until the next business day, simply call our office and you will be instructed on how to reach the provider or nurse on-call. We ask that you do not call after hours for questions that are non-urgent.
Appointments and medication refills will not be handled after hours. 

For possible overdoses or poisonous ingestions, please contact Poison Control 1-800-222-1222

Carolina Pediatric Plus is committed to providing a safe, secure and respectful environment for all patients and staff. Words or actions that make others feel threatened or demeaned will not be tolerated and decisive action will be taken to protect patients and staff. Our office considers the use of inappropriate words, actions or inactions as disruptive behavior.

Inappropriate actions or inactions include: violence (physical attacks or threats of harm); intimidation; throwing or damaging property; unwelcomed physical contact; failure to observe office policies; stealing; or refusing to leave the property

Inappropriate words (in person, by phone, or any means of communication include: abusive language and yelling; disrespectful or demeaning language/comments; remarks, jokes or innuendos that degrade, ridicule or offend; discriminatory remarks; threats or threatening behavior; bullying; or sexual harassment

Immediate action will be taken when incidents described above occur.

Individual(s) may be asked to leave, the police may be called, or the individual(s) may face dismissal from our office.

During the first year, your baby will need scheduled well child check-ups and vaccinations.  These visits are scheduled at 2 weeks, 1, 2, 4, 6, 9, 12, 15, and 18 months. Starting at age 2 years, well child exams should be once yearly.

It is important to keep these appointments as scheduled so that vaccinations will be timely and up to date.

We offer same day sick appointments whenever possible.  Please call as early as possible after 8:00am to set an appointment.

We understand that life happens. We offer a 15 minute grace period after your appointment time to make it to your scheduled visit. You may be asked to reschedule your child's appointment if you do not arrive on time or within this window. If you cannot make your appointment time, please call our office to either let us know you are running late or to reschedule for a later date.

Our office has a NO SHOW policy, which was put in place to assist in scheduling of patients. If an appointment is missed without being cancelled, another child is not able to be scheduled in that time slot. A fee of $25.00 will be charged for missed appointments and must be paid prior to the patient being seen in the office again. After 3 appointments are missed without prior cancellation, patients are dismissed from the office.

**Please note, if you no show to your new patient appointment, you will no longer be considered a patient at our office and will not be able to be rescheduled.

At Carolina Pediatrics Plus, we are dedicated to providing the highest quality of evidence-based healthcare for our patients. This includes our adherence to the vaccine schedule recommended by national organizations such as the American Academy of Pediatrics (AAP) and the Advisory Committee on Immunization Practices (ACIP). These well-respected organizations include panels of experts in pediatrics as well as infectious disease. 

Our goal is to eliminate or minimize preventable serious disease, thereby promoting the health of all children. These national experts are constantly analyzing information about vaccine safety to provide recommendations for a vaccine schedule to protect your child's health.
While there are legitimate reasons to deviate from the recommended schedule, it is our policy to discourage the spreading out or splitting vaccines. 

Administration of vaccines outside of a routine well check-up involves staff and nurse time and is disruptive to the flow of our office.  All shots that are being split up by parental choice will be charged a convenience charge of $25 over and above any co-payment required by your insurance.  This fee is not covered by insurance and is due at the time of service.   

We have the right to dismiss or reject patients for vaccine refusal. We accept no responsibility in the event your child contracts a vaccine-preventable disease. Please consider your choices carefully, as your decision affects your child's health as well as the health of other children. If you need more information - please refer to the links found here.

At this time, we do not offer the Covid-19 vaccine or boosters at our office.